The CSUSM Office of Organizational Excellence encourages a culture of continuous improvement resulting in streamlined processes, hours and dollars saved (calculated as part of the improvement effort), reimagined processes with the end-user in mind, and increased employee and end-user satisfaction.
Business Process Improvement (BPI) is an iterative practice that challenges processes, technology, norms and patterns. It is a practice of forward-thinking action aimed to understand what is happening now in a process, why it is happening, and what is desired to happen in the future.
If you have an existing CSUSM process you would like to recommend for BPI, please submit details on the following page. The BPI @ CSUSM team will assess the needs for improvement and form a team to help the process stakeholders ideate what an improved process might look like.